Top 15 Drift Alternatives and Competitors in 2023

Drift is a prominent platform used for the growth of a business. It is best known for great integrations and customization. It provides the solution for companies to personalize interaction with various consumers in real-time using email, video marketing, live chat, assistants, etc., with multiple customization devices.

It is an enterprise-level platform that possesses no pricing plans. Therefore, even though it provides value, it may only be correct for some business types. For instance, businesses that interact with customers who need help speaking English can find this platform lacking more in different things. So you find many Drift Alternatives, which you can use for your business needs. It is why we discuss the top 15 Drift Alternatives and Competitors in 2023.

But before moving further, it is important to know the use of  Drift Alternatives and Competitors.

Why do you need to utilize a drift alternative?

Drift is present in a dynamic ecosystem. So various companies have different purposes, like a startup needs several functionalities compared to an enterprise.

Many companies utilize drift to offer personalized customer service. Drift features can be found in a chatbot, email functionality, video tool, live chat, and other products. You can use drift for sales, marketing, and customer support.

Even though everything is so bright, then why do users want to use Drift Alternatives and Competitors? The reasons to use drift chat alternatives are -

• This platform may need a few important features, such as a knowledge base that many users require.
• It is more costly compared to its rivals.
• It is challenging to use.
• It consists of poor reporting features.
• Using it is tricky, mainly for communication with non-English customers.
• It doesn’t have enough features for customer support as it is sales oriented.

These are a few reasons why many companies consider using Drift Alternatives and know their competitors.

Here is the list of 2023’s 15 best drift alternatives and competitors

1. Click2Magic

It is the best drift alternative, one of India's free mobile live chat apps. Click2Magic is utilized among various domains, providing customization options, robust security, and enterprise-grade features for all your interactions.

In any business, communicating with a customer is possible through good conversation because it increases the consumer experience. It lets you handle all the customer concerns for tech support, product or service-related inquiries, sales, or marketplace. It ensures you chat with your consumer with its absolute features.

Key features:

• File transfers
• Widget settings
• Canned responses
• Rating & Tagging
• Automation
• CRM integration
• Set permissions
• Tracking
• Analytics
• Chat transcripts
• Categories
• Chat transcripts.

Pros -

• Chat routing
• Proactive chat
• Easier to set up and install
• Strong dashboard
• CRM integration
• Visitor and operator monitoring
• Advanced reports and chat analytics.
• File transfers within the chat window.

Cons -

• No cons as of now.

Pricing -

Basic(Free), Professional, Enterprise, and other add-ons.

2. Intercom

Intercom is one of the prominent Drift Competitors and Alternatives. It is a well-known customer support solution. It provides you with proactive 24*7 chat support for your consumers and enables work automation for you through intelligent chatbots. You will also receive an option for targetting the messages depending on the consumer's behavior and sending outbound messages for granting communicative support.

You can also provide product tours to your users to engage with them.  When you compare drift vs intercom, you will understand which will be better to use for your business needs.  

Key features:

• Collaboratively answer the questions through the team inbox.
• Providing solutions to the consumer’s queries using customized messenger.
• Captivating consumer feedback through surveys to gain the best insights from them.
• Uplifting the customers to initiate an action using targeted messages.
• Creating personalized bots and generating more leads.

Pros -

• Conduct surveys to get feedback from customers.
• Run A/B tests.

Cons -

• It needs to be more consistent in performance monitoring.
• High expenses.

Pricing -

Starter plan, Product tours(add-on), and WhatsApp(add-on).

If you don’t find the Intercom that productive, you can find many intercom alternatives open source, so keenly look for other Intercom alternatives on your browser and go through them.

3. JivoChat

JivoChat is one of the best alternatives to drift and a consumer messaging platform that is the best choice for customer engagement in real-time. Unlike other options, you can send canned responses to increase the speed of resolving a query. It can also let you customize the chat widget based on your customer's requirements. Being one of the prominent drift alternatives, it provides native iOS and Android apps to let you connect with your customers anywhere in the world through your mobile phone.

Key features:

• Set up custom messages and send proactive invitations.
• Obtain demographic data for tracking the visitors.
• Allow consumers to request callbacks.
• Blends with messaging, third-party CRM, and business applications.
• Assisting customers from anywhere.

Pros -

• Several custom APIs
• Availability of forever free plan.
• Easier to use for new customers.

Cons -

• Requires improvement in UI.
• No feature for auto messaging.

Pricing -

Free, Professional, and Enterprise.

4. Smartsupp

Smartsupp is a live chat app that combines video recording, chatbots, and live chat to assist you in online shopping. It is to improve the support and to convert the visitors into consumers. As one of the popular companies similar to drift, it transfers your files to your customers for quicker interaction using this solution.

Key features:

• Create a chatbot for the website.
• Native mobile app.
• Customer analytics.
• Predefined shortcuts.
• Contact forms.

Pros -

• Intuitive and easy to use.
• Provides real-time customer
• Detailed visitor information.
• Social media integrations.
• No downtimes.

Cons -

• Need to customize the live chat widget

Pricing -

Free, Standard, Pro, and Ultimate.

5. Pure Chat

It is the popular alternative to drift chat that adds free live chat app functionality to websites. It enables you to monitor your real-time visitors and connect with them. Here you can gain easier access to chat transcription.

Key features:

• Visitor data analysis.
• Chatbox widget customization.
• Mobile device support.
• Unlimited chat.
• Powerful dashboard.

Pros -

• Comprehensive account statistics and reports.
• Expansive integration.

Cons -

• Need to improve customer experiences and support.
• The layout of the screen should be more diverse.

Pricing -

Grow and Pro

6. Zendesk

It is one of the popular salesforce alternatives for CRM that enables users to connect with their real-time customers. Zendesk provides customized experiences and support. Using this CRM for your website, your agents can obtain data regarding your consumers and build better customer relationships.

Being one of the best CRM platforms and drift alternatives, it offers an option to create chatbots that are better than a drift chatbot. You can use the chatbot to catch the leading information from the visitors to your website. Being one of the live chat talk tools, it supports social media integrations, allowing you to capture the chats from Facebook and WhatsApp.

Key features:

• Built-in help center.
• Canned responses.
• Natural conversations.
• Build custom applications.

Pros -

• Diverse integrations
• Quickly sends large amounts of emails.

Cons -

• Pricing plans are costly.
• Face complications in exporting data.

Pricing -

Suite Team, Suite Growth, Suite Professional, and Suite Enterprises.

7. Consolto

Consolto is one of the best drift alternatives and video-calling apps. It helps small and midsize enterprises to screen share, streamline video conferencing, and interact with tracking functions. This web chat application guides experts to captivate and store the consumer's conversational history and information in a centralized vault.

It enables employees to redirect users to the calendar during non-working hours. Then being one of the amazing drift alternatives, it obtains customer meeting requests and sends a proactive chat invitation during live chats.

Key features:

• User management.
• Video streaming.
• File transfer.
• Appointment scheduling.
• Two-way video and audio.
• On-demand recording.
• Contact management

Pros -

• Easy to utilize, set up, and install.
• Convenient and neat workflow.
• Interaction via audio notes, texts, and video chat.
• Best one for support teams and eCommerce websites for increasing conversion rate.

Cons -

• Lack of basic customization options.
• Not a fresh design.
• There are glitches sometimes.

Pricing -

Smart plan, Clever plan, Genius plan, and Enterprise.

Also read: Face recognition attendance system

8. Tidio

It is one of the great drift alternatives, which is a famous customer communication chatbot software. Tidio has better customer engagement tools offering quick responses and live typing features. These devices will decrease the resolution time of asking questions and allows the business owner to engage with the customer quickly.

Key Features -

• Quick responses.
• Native mobile application.
• Deploy abandoned cart bots.
• Create custom chat widgets.

Pros -

• Reliable android app.
• Able to view custom messages which they are being typed.

Cons -

• The builder of a chatbot can use more attributes.
• Reporting needs to improve.

Pricing -

Free, chatbots, and communicators.

9. Crisp

It is one of the best customer messaging platforms and a great alternative to drift live chat software. It helps you connect with your consumers through video calling, co-browsing, and targeted messaging. Crisp, one of the good drift alternatives, provides different operations to enhance the overall rates of user engagement.

Key features -

• Provide direct customer feedback.
• Automated messages.
• Chatbot scenarios.
• Use SDK JavaScript to improve consumer knowledge.

Pros -

• While waiting, users can play minigames.
• Provides reliable customer support.

Cons -

• Not able to mark chats as unread.
• Customer reviews aren’t assigned to the operators

10. Olark

Olark is one of the prominent Drift competitors and alternatives. It is the best live chat platform with a primary focus on personalization, making it one of the best drift alternatives.

It has good and functional live chat features, which include great basic chat tools, team and conversation management, and file attachments.

Key features -

• Searchable live chat
• Custom forms
• Team management
• Power-ups.

Pros -

• Auto response feature.
• Easier to use.
• Low cost compared with drift pricing.
• Filtering device.

Cons -

• Lack of features for other drift chat
• No free plan.

Pricing -

14-day free trial( No freemium plan), Basic, and Pro version.

11. Aivo

It is one of the good drift alternatives, which is a powerful customer experience platform that utilizes omnichannel and artificial intelligence solutions. Being one of the amazing drift alternatives, this in-app live chat medium uses them to solve any business's customer service and sales growth problems.

Key features -

• In-app messaging
• Pop-up chat functionality.
• Conversation archiving.
• Business customization.

Pros -

• Improves the experience for both customers and agents.
• No code Whatsapp campaigns.

Cons -

• Slow support response times.
• API is only accessible on business and enterprise tiers.

Pricing -

Starter, Advanced, Business, and Enterprise.

12. Chatwoot

Chatwoot is one of the excellent Drift chatbot alternatives and is an open-source SaaS used for engaging customers. Using this platform, you can create relationships, maintain conversations, and fulfill consumers. Chatwoot consists of chatbots, mobile apps, and live chat. This platform provides better solutions than drift services and allows team members to collaborate with ease, turning it into one of the best drift alternatives.

Key features -

• Canned responses.
• Custom attributes.
• Conversation labels.
• Shared multibrand inboxes.

Pros -

• Better business communication.
• Good integration options.

Cons -

• Limited configuration with web chat widget.

Pricing -

Hackers, Startups, Businesses, and Enterprise.

13. Chaskiq

It is an open-source and unique messaging platform for marketing, sales, and support. It is one of the best Drift alternatives as well as Drift competitors and operates via its plugin architecture. You have access to add more communication options here if you know how to program.

Key features -

• Triggerable conversational bots.
• Knowledge database.
• Pluggable reports.
• Mailing campaigns.

Pros -

• Quick replies.
• CRM integration - Pipedrive supported.

Cons -

• Inconsistent chat widget

Pricing -

Freemium and open source.

14. Chaport

Chaport is the modern consumer software for messaging with multichannel chatbots, auto invitations, social media integrations, knowledge base, live chat, etc. Being one of the best Drift competitors and Drift Alternatives, it makes interaction with your customer enjoyable.

Key features -

• Canned responses.
• Chat transcripts.
• Assistant management.
• Pro-active invitations.

Pros -

• Better web chat functions.
• Pre-set messages.

Cons -

• Doesn’t function well with the free version.

Pricing -

Free, Premium, Business, and Enterprise.

15. Reply Now

Reply Now is one of the excellent Drift competitors and Drift Alternatives. It is a multichannel communication tool that is better than a drift tool, supporting Whatsapp, Facebook, and Twitter platforms. It operates using Intercom. So to use Reply Now, you require an Intercom account with admin permissions.

Key features -

• Intuitive user interface.
• Quick integrations.
• Agent scheduling.
• Visitor targeting.

Pros -

• Easy to set up.
• Better customer support.
• Unlimited support channels.

Cons -

• No LinkedIn tasks automation.

Pricing -

Multichannel plan and WhatsApp Plan.

Conclusion

You can find many live chat apps that are alternatives to drift with similar features but choose the best one among the best list of drift alternatives from above based on your business needs.  Compare live chat vs chatbot to know the difference between a live chat and a chatbot. It will help you understand exactly which is a live chat app, as it's a game-changing tool that allows you and your team to generate leads, create relationships with customers in-depth, and be more productive.